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We take your privacy very seriously. Our commitment to your privacy and the full disclosure of how we gather information is evidence of that commitment.

This privacy policy (hereinafter “Privacy Policy”) describes how the personal information that we collect is processed. By use of the website, which is owned and operated by ProductionCrate LLC, and the other websites of ProductionCrate LLC, including but not limited to,,, any sub-domains, and/or pages thereof (hereinafter collectively “our Platform”), you agree and accept all terms and conditions of this Privacy Policy. If you do not agree with this Privacy Policy, do not access or use our Platform.

This policy is effective as of November 2, 2021. Last updated: November 2, 2021.

Changes to Privacy Policy

ProductionCrate LLC may change the Privacy Policy on our Platform at any time and from time to time without notice. You are cautioned to review the Privacy Policy posted on our Platform periodically. Your continued access to or use of our Platform after any such changes are posted will constitute your acceptance of and agreement to the changes.

General Provisions

We may collect and process personal information provided by you when you submit forms, when you email our support team, when you enter a competition, or when you opt-in with third-party services.

Additionally, we may collect analytical data including, but not limited to, traffic and usage data about which resources you request from our server.

Our Platform may collect statistical data including your IP address and operating system. This data does not identify you as an individual. Our Platform use cookies to maintain user logins while navigating our Platform, and to personalize content delivery. If you wish to refuse to accept cookies, you may do so in your browser settings, however this will prevent you from accessing our Platform where personalized data is required.

If you have provided information that you wish to remove from our servers, please email your request to and we will permanently delete your account and data.

The monthly ProductionCrate contest uses the YouTube API services during the submission process.

Once the usage of the API has been approved, ProductionCrate will have access to your YouTube channel ID, username, profile description, profile image, URL, channel ID, subscriber count, video count and ETag. This information is collected to enable a user entering the contest to select the video they wish to submit, and display it on the contest page.

ProductionCrate will recursively check every 15 days whether the user API access is still being granted to ProductionCrate. If access has been revoked, the data will be deleted from ProductionCrate servers at the end of the 15 day period.

ProductionCrate contest participants who have enabled the YouTube API to share data with our platform can additionally revoke API access from their Google security settings page at

You may read Google's privacy policy here for more information.

Personal Information

In order for you to communicate with ProductionCrate LLC, send and receive messages, and make secure transactions, we require you to provide us with certain information that personally identifies you (“Personal Information”). Personal Information includes the following categories of information: (1) contact data (such as your name and e-mail address) including a password; (2) your credit card, echeck or other transaction identification information; and (3) the date of the transaction. If you communicate with us by e-mail or otherwise complete, send, or receive online forms or messages, any information provided in such communication may be collected as Personal Information.

Confidentiality and Security of Personal Information

We will keep your Personal Information private and will not share it with third parties, unless such disclosure is necessary to: (a) comply with a court order or other legal process; (b) protect our rights or property; or (c) enforce our Terms of Use. Your Personal Information is stored on secure servers that are not accessible by third parties.

We work diligently to ensure that we have taken all appropriate administrative and technical measures to prevent the unauthorized or unlawful use of your personally-identifiable information, and to prevent any accidental loss or destruction of, or damage to, such information. We will not sell or disclose Personal Information about you to third parties except in accordance with this Privacy Policy or your written consent.

Legal Bases and Purpose for Processing Your Personal Information

We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. We use such information to deliver our services to you and honor our terms of use, as well as to communicate with you. If we seek your consent to process your personal information, and you are under 18 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose. We process your personal information for the following purposes:

a. Facebook Connect

To allow you to log in to our site using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

b. Consent From You

Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that has already taken place. You may consent to providing your name and contact details for the purpose of entering a giveaway or promotion. While you may withdraw your entry at any time, this will not affect any selection or judging that has already taken place. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

c. Performance of a Contract or Transaction

Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, we need technical information about your device in order to provide the essential features of our Mobile App.

d. Our Legitimate Interests

Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve, and communicate our services. For example, we collect technical information about your device in order to improve and personalize your experience of our Mobile App. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.

e. To Promote Safety and Security

We use the information we collect to promote the safety and security of the services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, and enforce our terms and conditions.

f. Compliance with Law

In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

TrueDepth API

Facetracking features included in our mobile apps that utilize the TrueDepth API does not gather data used for marketing, data-mining, biometric identification or advertisements.

The TrueDepth API is used exclusively for tracking movements in the camera's view to generate and track elements into a 3D AR scene.

The data generated by the TrueDepth API is not stored on the device after its usage.

The data generated by the TrueDepth API is not streamed or shared to any third parties.

Common Considerations and Data Removal Inquiries

  • We are never sent any personal login credentials to 3rd party sites or services (such as facebook or google), even if a user connects to ProductionCrate with one of those services.
  • We are never sent any credit card information. When a transaction takes place all credit card details are securely processed and authenticated by PayPal, ApplePay or Stripe, and these platforms only transport the required information to our servers (such as receipts) upon successful payments.
  • If you wish to have us remove any data that you have provided, email your request to and we will delete your account and data from our servers within 7 calendar days.